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the Help Files

Using Help

The help menu will help you use our online system. Select from the menu on the left for detailed instructions on using each feature.

If you find you are still having problems, please contact Customer Information,

  • 585-288-1700
  • 888-288-3777
  • ( TDD Customers 585-654-0210 )

You may also email us at rts.customerservice@rgrta.com.

Call Center Hours

M - F 7:00 am until 6:00 pm

Send your comments and suggestions to rts.customerservice@rgrta.com.